• First make sure you don’t have a spare key. Many of us put one away as a backup when we lose our key, so take a deep breath and try and remember where it is.
• If you decide to call an auto locksmith, remember to provide the exact year, make and model; for e.g. “I lost my 2013 Mercedes-Benz CL car key”, or “I lost my 2019 Mercedes EQC push to start key”. This is vitally important for the locksmith to check that he has the correct blank.
• Ask if the key needs to be programmed or coded, some models do; for e.g., a 2012 Mercedes Sprinter transponder key fob will need to be programmed whereas a 1995 Mercedes E320 will not.
• If you think you need a new ignition switch/lock cylinder, first make sure you don’t simply need a new key. Changing the ignition for Mercedes is more expensive than buying a replacement key and it will mean that you will have one key for the doors and another for the ignition.
• If the key won’t turn in the ignition, mention if this is something that has happened for the first time or it’s an ongoing problem.
• If you have previously changed the ignition cylinder, tell the locksmith or dealer, as this may prevent them from cutting you a new key by code.
• Finally, ensure you have the VIN number of the car and relevant documents to show ownership as this is required in some cases.

IMPORTANT: Most Mercedes models made after 1998 are equipped with high-security keys, which only a few locksmiths can cut. In addition, models made after 2004 are equipped with a push to start high-security system, which in some cases the locksmith may not have stock on hand and will have to order in.

Calling an auto locksmith or dealer near you when you need a replacement is probably the most common thing to do. Based on your location, an auto locksmith can come to you or you may choose to have the vehicle towed to a dealership.

Some points to remember to help you save time and money regardless of the option you choose:

• Always ask for a quote. Describe the problem in detail and give the auto locksmith all the details, even if you think they are irrelevant.
• If the locksmith has all the details it can speed up the process and make it more cost-effective. Remember to give then your exact location as this may affect the price if you are out of their immediate service area.
• Tell the locksmith or dealer if the ignition has previously been changed as far as you know. A previous ignition change may result in different keys for the ignition and doors.
• Most Mercedes models today are equipped with chips or transponders; so make sure you mention the exact year, make and model. Check that the locksmith has the necessary tools or if they are going to outsource to a third party – this too will affect costs.
• Have the VIN number available.
• Finally, for most Mercedes models, it is not necessary to tow the car to the dealer should you lose your car keys, an auto locksmith should be able to make you new car keys on-site.

If you require a new set of keys, or simply would like to have a spare on hand for emergencies, call Jay on 082 651 6416 for an affordable solution and excellent service.